Privacy policy

This privacy policy sets out how Art of You uses and protects any information that you give Art of You when you use this website.

Art of You is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Art of You may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Any major changes to this policy will require a new consent from you. This will be enforced when required.This policy is effective from 25/05/2018.

NAME AND ADDRESS OF DATA PROTECTION OFFICER AND NAME AND ADDRESS OF CONTROLLER
Erik Hoven
Art of You
Wroxham Barns
Tunstead Road
Hoveton
Norwich, NR12 8QU

info@artofyou.co.uk | 01603 389001

What we collect
We may collect the following information online:
name
contact information including email address and telephone numbers.

We may collect the following information in our salon:
name
contact information including email address and telephone numbers.
Medical information which could affect treatments requested.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping and for insurance purposes.
We may use the information to improve our products and services and to send sms and email reminders for online bookings or to contact you for appointment changes.
Payment information
We don’t ever record your payment details (card number, Paypal details etc). We do use trustworthy 3rd parties to process payments (Square and PayPal), who may check your information with your bank or card issuer to prevent fraud. This protects both of us.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in our salon.

We do our best to keep your Personal Data safe.  We use the HTTPS protocol for our website to ensure your interaction with our website is encrypted. We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks by using firewalls on our server. We do not store any medical or other personal information other than name, and contact information online.

Although we do all we can, we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. You will be notified within 72 hours if any breach of your personal data occurs.

How we use cookies
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use the following cookies:
Strictly necessary: These cookies are required for you to be able to use some important features on our website, such as logging in, keep track of your shopping basket, our firewall monitoring and cookies to ensure compliance with the GDPR. These cookies don’t collect any personal information. Without these the site would not work.
Statistics: These are Google analytics cookies used to track user interaction and detect potential problems. These help us improve our services by providing analytical data on how users use this site.

Google analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the USA and/or EU. Google will use this information solely for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you should know that Google Analytics provides a browser extension that will allow you to opt-out tracking across all websites. Here is the link.
More information on Google analytic policies can be found here.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal data
You may choose to restrict the collection or use of your personal information in the following ways:
By visiting our privacy policy which will give you the option to request disclosure of your data, to request erasure of your data, to make a complaint or to rectify your data.
Write to: Art of You, Unit 10, Wroxham Barns, Tunstead Road, Hoveton Norwich NR12 8QU.
We will not sell, distribute or lease your personal information to third parties.

Your Rights
Request we delete your data.
Of course that means you won’t be able to buy from our website or use our online booking system.

Request to know what data we hold about you (most of this is accessible in your online account).

Request an electronic copy of that data we hold.

Request we change inaccurate data (again, you can do this yourself via your account or use the request below).

Request to be removed:

Request access to your data:

Submit a complaint:

 Request rectification of your data:

Privacy preferences: